Naturally, given the nature of the site, we're fans of feedback,
reviews, honesty and constructive criticism.
However, whether you're a fan or not, if you put your business
out there, it will be reviewed, it will be critiqued. Your story,
good or bad, will be told.
The technologies and networks available to consumers these days
make the world a very small place and this is something which can
make or break you, depending on your approach.
In the past, less scrupulous businesses cut corners to save time
at the expense of quality and service - the reputation risk was
In the present it's changing.
In the future it will make more sense to just do the job right
in the first place rather than short change your customers, then
spend untold man hours and money firefighting the ensuing
Letting Off Steam is a part of this changing present. If you
tell the good story, the good agent will prosper. If you tell the
bad story, the opposite is true.
And why should it be any different?